Delete Your Golden Hour Account
You can delete your Golden Hour account and the data linked to it in the app, or ask Vglobal Co., Ltd., the developer of Golden Hour – Slots Casino on Google Play, to delete it by email.
Delete in the app
- Open Golden Hour and go to Settings.
- Tap Delete account, then confirm.
- Your account is scheduled for deletion and deleted after a waiting period. The app shows how long when you confirm.
Request by email
- In Settings, tap your MEMBER ID to copy it. Guest accounts have one too.
- Email vglobalcs24@gmail.com with the subject “Account deletion request” and paste your MEMBER ID. The button below opens a ready-made email.
- We reply to confirm that the request comes from you. Once it is confirmed, we delete your account within 30 days and let you know when it is done.
If you can’t find your MEMBER ID, or have already uninstalled the app, email us anyway with your display name, your device model and roughly when you started playing, and we will do our best to find your account.
What we delete
- Your account and profile: username, avatar, country and level
- Your virtual chips, purchased items, VIP status and game progress
- Friends, gifts, messages, rankings and Peerage titles
- The link to your Google account, if you signed in with Google
- Device and notification identifiers linked to your account
What we keep, and for how long
- Purchase (payment) records, kept separately for as long as the law requires (for example, tax and consumer protection laws), then deleted. We use them only to meet those legal obligations and to handle refunds or disputes.
- Statistics that have been aggregated or anonymized so they can no longer identify you.
Before you delete
- Deletion is permanent. Virtual chips, purchased items and VIP benefits can’t be restored afterwards.
- Uninstalling the app does not delete your account. Please use one of the ways above.
Questions
Email vglobalcs24@gmail.com. Our Privacy Policy explains what we collect and how we use it.